Here are the most frequently asked questions by mail.
Welcome to Best Music Sheet support.

Find quick answers about purchases, downloads, videos, bundles, custom orders, payments, and usage rights.
Quick links:
My Account (My purchases) - Contact - Request a custom sheet
Other questions? Contact Us
I purchased something: where are my files?
After purchase, you receive an email with a download link.
You can also access your files anytime from: My Account → My purchases.
Lessons are often delivered as a ZIP file (compressed folder).
Download it and unzip on Mac/Windows, or use an unzip app on mobile/tablet.
Also available in: My Account → My purchases.
Digital products are available immediately after payment validation:
- via email
- in My Account → My purchases.
Sometimes email providers may filter messages from Best Music Sheet and send them to your Spam / Junk folder.
Please check that folder first.
To make sure our emails reach your inbox next time, add our email address to your contacts (or safe senders/whitelist).
You can also find all your downloads and access links anytime in: My Account → My Purchases.
Download / opening issues
- Try downloading from My Account → My purchases
- Try another browser (Chrome / Safari / Firefox)
- Disable adblock or VPN temporarily
- Use a stable Wi-Fi connection instead of mobile data (4G/5G)
If the issue is still not resolved, please contact us via the Contact page and include the email address used for the order and, if possible, your order number.
Use Preview (Mac), Acrobat Reader (Windows), or any PDF reader app on mobile/tablet.
On Mac/Windows: double-click to unzip.
On mobile/tablet: use an unzip app if needed.
Videos
Yes — when the product includes a video, you can download it from your purchase details.
After checkout, your video download link is available in your order confirmation email and in My Account → My purchases.
Audios (MP3)
Yes — when a product includes audio (MP3), you can download it from your purchase details.
After checkout, your MP3 download link is available in your order confirmation email and in My Account → My purchases.
Product types (what they are & why they’re useful)
A ready-to-play drum transcription in PDF format.
Perfect to learn the exact parts, practice reading, work on timing/structure, and rehearse efficiently.
Great for lessons, band practice, and building your repertoire.

The Easy version keeps the same structure as the original song, but uses simpler grooves and breaks, so you can start playing the track quickly without spending hours on the hardest parts.
Tip: keep practicing the original difficult parts on the side, and add them gradually as you improve.
A performance video of the song on drums.
Ideal to see sticking, orchestration, dynamics, and feel in action.
Helps you understand how the groove sits in the track and how to approach fills and transitions.
An audio track without drums (drumless), so you can play along as if you were the drummer in the band.
Perfect for groove consistency, endurance, fills placement, and “real” musical practice.
Also great for recording yourself and preparing gigs/auditions.
Step-by-step lessons focused on technique, coordination, grooves, fills, style, and musicality.

Best if you want a structured progression, clear exercises, and guidance to improve faster (beginner to advanced, depending on the course).
Bundles: what’s included?
Includes the original drum sheet plus a simplified version.

The Easy version keeps the same structure as the original song, but uses simpler grooves and breaks, so you can start playing the track quickly without spending hours on the hardest parts.
Tip: keep practicing the original difficult parts on the side, and add them gradually as you improve.
Includes the original drum sheet plus a video cover played as closely as possible to the sheet.
Perfect to read faster and more accurately, thanks to the multi-camera view (hands/feet, kit, etc.).
Includes the original drum sheet plus a drumless version of the original track (audio without drums), so you can play along like you’re in the band.
When needed, 2 bars of click are added at the beginning to help you start perfectly in time.
Please note: drumless files are created from the original audio using dedicated software; as a result, other instruments (vocals, guitars, keys, etc.) may sound slightly altered.
Custom services (sheet / video / drumless)
Go to Request a custom sheet and fill the form (artist, song title, version, instrument, etc.).
The more details you share, the faster and more accurate the quote will be.
Orders are usually delivered within 30 days. Lead times may vary depending on complexity and schedule.
If you have a fixed date, please mention it in your request.
Need it sooner? An urgent (rush) option is available: your sheet will be delivered as quickly as possible, with an additional fee.
Payments & refunds
Payment is online with PayPal or CIC Bank and access is immediate after validation.
As these are digital products, rules may vary depending on product type and usage (download/access).
Usage rights
Sheets, lessons, audio and content are for personal use.
Public sharing, reproduction, or reselling is not allowed.